Delivery and Shipping

The forwarder that we recommended strives to provide quick and efficient delivery service to customers but delivery time may vary because of country of delivery, shipping method selected, customs issues, logistic arrangements, weather and seasonal holiday (i.e. Christmas, Chinese New Year, Easter). The forwarder that we recommended has no control over and will not be responsible for any delay.

Delivery service is only available in Hong Kong Island, Kowloon and New Territories and not available for Ma Wan, Chek Lap Kok, Discovery Bay, Lantau Island, Cheung Chau, Mui Wo, Tai O, Peng Chau, Lamma Island, Hei Ling Chau, Po Toi Island, Soko Islands, Duke Island and Park Island)

If payment of an order received by us can be verified before 4 pm on a business day, the delivery within the next five business days for Standard Shipping. Please note that Slenderstone business hours are from Monday to Friday, 10am-6pm (HKT, excluding public holidays)

National delivery outside Hong Kong may take a relatively long time for customs clearance and inspections for up to 4-6 weeks(Only China and Macau). Should you encounter any difficulties, please “contact us” for assistance.

“First-time Purchase” reminder:

Order processing time may be slightly longer due to the payment verification process with the bank for security control and fraud protection reason. To review your order status, please simply login to “my account”.